Whereby

New Meeting diagnostics tool coming next week

Whereby sent this email to their subscribers on June 11, 2024.

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Coming soon: Meeting diagnostics Overview Hi Whereby, Our Product and Engineering team has been diligently working to release the Beta version of our Meeting Diagnostics tool. This new feature allows participants and hosts to troubleshoot connection issues during calls, aiming to reduce your team’s support tickets and ensure high-quality video calls. You can read more about it here RELEASE DETAILS: This feature is in Beta and has been tested by our team in a production environment for a few weeks. Now, we are releasing it further to all customers. The planned release date is: 17 June 2024. WHAT DO YOU NEED TO DO TO ENABLE IT? * If you enable the Whereby top toolbar, you don’t have to do anything. The new button controlling the Meeting Diagnostics will appear in the top bar. * If you currently hide the Whereby top toolbar by using the URL parameter topToolbar=off  - please remove this parameter. * If you currently hide the Whereby top toolbar by using the URL parameter minimal   - please add a callQualityMonitoring=on  parameter to the URL. IS IT POSSIBLE TO OPT-OUT? Yes, it’s possible to opt-out and remove this tool from your experience. We’ve built it to make both yours and your users experience smoother, but understand some of our customers may want to control access to this. If you are using the Whereby top toolbar and want to opt-out of the Meeting diagnostics tool, please add the parameter callQualityMonitoring=off  to the URL of your meeting rooms. Got questions or feedback? Please reach out to us by replying to this email. We would love your feedback as we shape this feature to best suit your needs! The Whereby Team  TwitterLinkedInInstagram Whereby AS, Gate 1 nr. 107, 6700 Måløy, Norway
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