Shippo

Updates to Shippo Total Protection Terms and Conditions

Shippo sent this email to their subscribers on February 27, 2024.

 
Shippo homepage

Hi Shippo,

Shippo works with XCover to provide you with the best possible shipping insurance to safeguard your packages against damage, loss, and porch piracy.

In order to keep the program sustainable for all Shippo users, XCover has updated the , which will be effective March 1, 2024.

The most important change is that XCover has implemented a 25% deductible for Jewelry/Watches, Antiques/Artwork, and Glassware/Ceramics. For example, if you insured a piece of jewelry for $500 and the claim is approved for the full value of the item, you will receive $375.

At Shippo, we strive to continuously improve our product and services. Here are some of the improvements we’ve made since the launch of our Shippo Total Protection program with XCover:

  • We’ve worked with XCover to support expanded coverage for computer parts, artwork, and antiques.
  • Multi-piece shipments created in our API now have a coverage limit of $10,000 USD per parcel instead of $10,000 USD for all parcels within the shipment.
  • We have worked with XCover to improve the claims and customer support processes, with recent changes to streamline documentation requirements.

We recognize that these changes may affect your experience. Shippo and XCover will continue to monitor the program and evolve it to provide the best possible value for our merchants.

If you have any questions, please reach out to our support team.

Thanks,
Team Shippo

Shippo Total Protection is underwritten by Continental Insurance Company, a CNA company (CNA), Chicago, IL, and administered and sold by Cover Genius Insurance Services, LLC, a licensed agent of CNA, CA Lic. No. 6000406, and powered by XCover.com, Cover Genius Insurance Services, LLC’s distribution platform.

You are receiving this update notification because you are, or recently have been, a Shippo.com user.

Shippo, 731 Market St, Suite 200, San Francisco, CA 94103, USA
 

Text-only version of this email

Shippo homepage Hi Shippo, Shippo works with XCover to provide you with the best possible shipping insurance to safeguard your packages against damage, loss, and porch piracy. In order to keep the program sustainable for all Shippo users, XCover has updated the , which will be effective March 1, 2024. The most important change is that XCover has implemented a 25% deductible for Jewelry/Watches, Antiques/Artwork, and Glassware/Ceramics. For example, if you insured a piece of jewelry for $500 and the claim is approved for the full value of the item, you will receive $375. At Shippo, we strive to continuously improve our product and services. Here are some of the improvements we’ve made since the launch of our Shippo Total Protection program with XCover: * We’ve worked with XCover to support expanded coverage for computer parts, artwork, and antiques. * Multi-piece shipments created in our API now have a coverage limit of $10,000 USD per parcel instead of $10,000 USD for all parcels within the shipment. * We have worked with XCover to improve the claims and customer support processes, with recent changes to streamline documentation requirements. We recognize that these changes may affect your experience. Shippo and XCover will continue to monitor the program and evolve it to provide the best possible value for our merchants. If you have any questions, please reach out to our support team. Thanks, Team Shippo Shippo Total Protection is underwritten by Continental Insurance Company, a CNA company (CNA), Chicago, IL, and administered and sold by Cover Genius Insurance Services, LLC, a licensed agent of CNA, CA Lic. No. 6000406, and powered by XCover.com, Cover Genius Insurance Services, LLC’s distribution platform. You are receiving this update notification because you are, or recently have been, a Shippo.com user. Shippo, 731 Market St, Suite 200, San Francisco, CA 94103, USA  
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