What a Year for 211OC!

  |  Forward this email to a friend 2-1-1 Orange County Quarterly Newsletter Q3 - 2024 A AL 03 - 2024 Dear Friend, It’s hard to believe that a year has already gone by since Orange County United Way’s acquisition of 2-1-1 Orange County (211OC). In recognition of this anniversary, we wanted to share an update on the progress achieved in the first 12 months of operation and the current areas of focus to further expand and improve this vital service. We're proud to share that, as intended, the transition caused no service disruptions for clients. Another important goal was to retain as many 211OC staff members as possible and we are delighted that not only have we retained nearly all of our staff, but we’ve expanded to ensure we are able to serve our community most effectively. 70% Reduction in caller wait time from an average of 11 minutes to less than 3 minutes. Finally, we’ve made tremendous progress developing the first-ever comprehensive Community Information Exchange (CIE) in Orange County. This critical CIE will house data about the individuals seeking assistance and will be shared among services, government agencies, and program funders in order to improve communication for the stakeholders and enhance service delivery for clients. As we continue this work, we look forward to sharing even more about this groundbreaking development, which will be a game-changer for our community and significantly improve our ability to serve Orange County residents. With gratitude, Elizabeth Andrade Executive Director 2-1-1 Orange County Orange County United Way 211OC IN ACTION Year in Review July 1, 2023 – June 30, 2024 Contacts via call center icon 177,288 contacts* received via connection center for resources Web navigation icon 318,963 contacts received via website navigation for resources Partners icon 55 nonprofit service providers are part of the Community Information Exchange (CIE) and are using the GetHelpOC™ platform Multiple Service Referrals On average, a contact looking for a single service actually receives multiple service referrals** *Includes calls and texts. **During a client’s intake, 211OC acts as the entry door to more assistance. Specialists are able to assess each person’s individual circumstances and refer multiple resources/services to best address their needs. Do Your Clients Need CalFresh Assistance? A rise in food insecurity Photos of CalFresh beneficiaries Food insecurity is a critical issue in Orange County, especially for our low-income families. 211OC continues to receive a significant number of inquiries about food assistance. As part of our comprehensive care approach, 211OC offers CalFresh application assistance to ensure everyone in our community who needs and qualifies for this supplemental program has access to its benefits. If any of your clients need help applying for CalFresh, please have them contact 211OC. Assistance is offered in English and Spanish. Share Our Flyers » Partner Spotlight: Tierney Center for Veteran Services Tierney Center for Veteran Services logo FUERNET%@ENTER" EME VETEE AL SEEVIEES As part of 211OC’s Community Care Network, Tierney Center for Veteran Services has been utilizing our GetHelpOC™ platform. “2-1-1 Orange County’s Community Information Exchange (CIE) model, championed by United Way, has revolutionized the way we coordinate care and resources for the Veterans we serve, while also instilling a sense of connection and support within our community. Navigating the complex landscape of healthcare, housing, behavioral health, and social services can be an arduous journey for individuals and families. The traditional lack of coordination between these systems often leaves those in need feeling overwhelmed and unsupported. However, this CIE bridges these gaps with its network of community partners, ensuring that all Veterans in Orange County are served equitably, efficiently, and effectively.”  —Michael Carter, U.S. Marine Corps Veteran and Operations Manager, Tierney Center for Veteran Services WORKING TOGETHER TO ADDRESS COMMUNITY NEEDS Check Out 211OC in Orange Coast Magazine “The need was recognized... to have centralized local hubs of social service information to increase accessibility for people in need. We offer connection to resources to help support people as quickly as possible with as few barriers as possible.” —Elizabeth Andrade, Executive Director of 2-1-1 Orange County, Orange County United Way Read the Full Article » HELP SPREAD THE WORD ABOUT 211OC Share the image and text below on your social channels. ➡️ Can you solve this puzzle?  ❓ Contacting 2-1-1 Orange County (211OC) connects people to what resources? ✅ Know the answer? See if you’re right: ocunitedway.to/211-oc-aqn #211OC #TheOCWay Download the Image » INTERESTED IN SUPPORTING 211OC? Donate Today » We’re so grateful for the support we’ve received over the last year, which has played a crucial role in helping us improve 211OC and better serve our community together. If you’re interested in supporting Orange County United Way in other capacities, we have a plethora of exciting engagement opportunities for you to check out and get involved! United Way @ Orange County United Way You are receiving this email because you expressed interest in news from Orange County United Way. 2-1-1 Orange County is a key service of Orange County United Way. Facebook Twitter LinkedIn Link Website Copyright © 2024 2-1-1 Orange County, All rights reserved. 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