EFFECTIVE 11/28/2022
Hello!
We hope you are doing great when you see this message. As you may know, shipping costs are going through the roof, we have been searching for a while the best shipping service that is affordable and does not compromise delivery time or delivery quality.
Finally, we now have the option to provide First Class Package shipping service with insurance. Before this, the only way to get shipping insurance with this service was via Route, thankfully Shopify has now provided us with this option.
Effective 11/28/2022 all packages will ship via First Class Package ONLY. This only applies to US orders and Puerto Rico, international orders will remain with the same shipping service but don't have the obligation to purchase Route since now insurance is included.
Route will be disabled from our store (on 11/28/2022) and order issues after 11/28/2022 will be handled through our customer service email [email protected]
It is very important to read our Shipping policy:
https://itsbelcosmetics.com/pages/shipping-policy
Orders placed BEFORE 11/28/2022 will contact Route (if you purchased the insurance) to file a claim here:
https://claims.route.com/
Effective 11/28/22 our minimum for free shipping to US & Puerto Rico will be $100.00 and international minimum is $150.00.
The insurance provided by Shopify only covers up to $100.00 for US and Puerto Rico and up to $200.00 for international, any order above these amounts will have added insurance covered by us.
We hope you understand the following changes as we continue to grow and learn to provide the experience you deserve.
Thank you! <3
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