7Krave Update: Apology and Appreciation

7Krave sent this email to their subscribers on November 25, 2023.

Text-only version of this email

Letter of Apology Hi Kraver, We want to extend our sincerest apologies for the inconvenience you experienced with your meal delivery yesterday. We understand the importance of timely service, and we fell short of our usual standards. Two significant challenges impacted our performance: * Yesterday, we unexpectedly and tragicallyΒ lost one of our valued team members, a true star at 7Krave. This loss deeply affected our staff, making it challenging for many of our delivery personnel to fulfill their duties. * Additionally, the immense traffic generated by the Black Friday activities created substantial delays in both our partner restaurants and our own operations. The resulting backlog had a cascading effect on delivery times. We sincerely apologize for any frustration or inconvenience this may have caused. We understand that your time is valuable, and we deeply regret falling short of your expectations. To express our gratitude for your patience and understanding, we would like to offer a 50% discount on your next order. Simply use the code "FRIDAYORDEAL" during checkout. We hope this gesture helps to alleviate any inconvenience you may have experienced. At 7Krave, we are committed to continuous improvement, and we are taking immediate steps to address these issues to prevent recurrence. We appreciate your loyalty and understanding during challenging times. Sincerely, 7Krave Team Innovative Menu Solutions Ltd Lilford Avenue, Kingston 10 Jamaica facebook twitter instagram You received this email because you signed up on our website or made purchase from us.
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